Privately owned and formed in the millennium year, Intrasource enters its second decade supporting a huge customer base, on three continents, every hour of every day throughout the year.
- We operate 24/7
- Qualified IT Professionals
- International Reach
- UK based support team
As a recognised market leader in both Remote and Onsite IT services, Intrasource provides high quality services, by making customer care of paramount importance and by continually striving to improve our services through innovation, further developing the skills of our talented staff and a huge investment in the latest and best technology. Already in 2010 Intrasource has invested a five figure sum in new Service Desk software and a six figure sum in new HP servers and Citrix technology to take our hosted services up to the next level, despite already being an innovative market leader in hosted desktops.
Our services are well-received by our broad customer base, because we put customer care at the heart of our product. ITIL principles guide the delivery of high quality services that are continuously improved through feedback provided by our existing customers. This feedback forms the basis for each advancement in the range and quality of Intrasource's services and is also monitored for customer satisfaction by our dedicated Customer Services Manager.
Our staff performance is amongst the best in the industry, and is maintained by staff training, and regular performance reviews. As part of our continuous service improvement all staff members are encouraged and assisted in gaining further recognised IT qualifications.
Our strategic technological partnerships with key industry partners keep Intrasource at the forefront of both technology and information strategy. That is why we currently provide IT support for a number of blue-chip organisations such as Reckitt Benckiser. We also support many SMEs such as manufacturing firms, solicitors, accountants, etc.
Our UK-based Support Centre provides support to over 3,500 users across the world, monitoring several hundred servers and network devices for performance and availability issues.