IT Infrastructure Library (ITIL) approved
ITIL is the benchmark for best practice of IT Service Management and its guidelines and professional qualifications set the industry standard.
All Intrasource engineers and operatives are fully trained, approved and qualified. Whether it's network management, IT helpdesk or on-site support, all our staff use ITIL best practices.
Although we reach the industry guidelines for service and support, we work the highest standards - our own.
ITIL Service Support benefits:
- Reassurance that all our engineers are trained to the highest, industry standard
- ITIL best practices and procedures followed in all IT operations
- Reduced costs by implementing Problem Management, allowing 1st line analysts to resolve more problems, without needing to escalate to more expensive 2nd line analysts
- Quicker root cause analysis and improved risk analysis for Change Management
- Reduced incident handling times due to improvements between 1st line and 2nd line support teams
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