Kajima Construction - case study
Kajima Construction Europe (UK) limited is the UK arm of the Kajima Corporation of Japan. Kajima Construction was founded in 1840 and quickly grew to become an industry leader in the field of construction, where it has remained ever since. Headquartered in Tokyo, Kajima construction maintains a workforce of approximately 11,000 employees located at its 11 branches.
“We required an external service partner to deal with the large volume of calls on a daily basis, be able to deal with complex software issues and more importantly provide first class support to the Kajima IT Staff enabling them to focus on delivery of IT projects. Intrasource have delivered a level of service which has met all the company’s requirements, enabling the helpdesk to run smoothly and effectively. At the point of delivery users cannot see where Kajima IT end and Intrasource begins”
Mike Bailey
Finance Manager Kajima Construction
Brief
Rapid growth from 70 to 500 users within Kajima led to a sharp increase in the number and complexity of helpdesk calls as well as the level of technical expertise required resolving them effectively. The current outsourcing company were finding it difficult to manage the volume of calls and this lead to Kajima seeking an alternative service partner. The nature of the construction industry meant that users are often mobile with very different software and hardware configurations to match the individual’s specific job requirements.
Solution
Intrasource appointed an Account Manager and provided Kajima with a remote desktop support service centre that would be efficient enough to deal with the large volumes of calls and provide the technical expertise that required them to be resolved effectively with minimum downtime to the users. Intrasource were able to implement this service seamlessly to complement Kajima’s existing IT function.
Benefits
- Kajima has a helpdesk which runs smoothly and effectively.
- Users cannot see where Kajima IT ends and Intrasource begins.
- Enables a fast moving IT environment to develop further.
- Provides a very efficient and cost effective service.
- No need to worry about staffing issues i.e. holidays, sickness and staff leaving.
- Hassle free service.
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