For organisations that make the strategic decision to outsource their IT services, Intrasource can provide a fully managed IT service.
- We operate 24/7
- Qualified IT Professionals
- International Reach
- UK based support team
It includes site-based engineers and consultants backed by our 24/7 Service Desk facility based at our UK offices.
Intrasource’s outsource service gives customers the flexibility to vary their IT resources to match their requirements throughout the year and to create a fixed cost model for their business with all the budgeting and cost-saving benefits that that entails.
When we have established an outsourced contract with our client, Intrasource is then responsible for ensuring that the correct resource is always in place, regardless of holiday or illness. We take on the responsibility for day-to-day operations as well as working with clients to ensure that their IT systems support aligns with their organisation's goals.
Outsourcing can benefit a business by establishing agreed Service Level Agreements for their IT function. These SLAs are are then managed and reported upon by Intrasource. These formal agreements help improve efficiency in a business by reducing lost time relating to IT problems. Problem Management is key to helping our outsourced customers resolve their longstanding issues. By solving problems rather than just curing symptoms we help drive efficiency in our clients' businesses.