When most people hear “contact centre”, they picture a large, cramped office filled with customer service staff or telemarketers, but don’t get caught up in semantics. Any part of your business that has customer touch points such as billing, sales, customer care, help desk, etc. is an area that could benefit from today’s modern communications tools.
In fact, you may have one or many “hidden” contact centres buried in the business that you hadn’t even considered – and those departments could probably benefit from contact centre solutions.
Consider the flow chart below, chances are you will realise you have a contact centre function:
In the modern business world, communication centres are defined less by the space they occupy and more by the customer experience they deliver.
You can increase customer loyalty/retention by giving them a smooth, hassle-free experience & telephone service when they contact your company.
Contact us to find out if your business can benefit from a modern cloud phone system.
Read our other business phone systems blogs here.