Original article published – on Mitel’s Website

For more than 30 years, ISDN has been a leading telecoms technology used widely at home and in business. Now that it’s finally coming to an end, many companies are evaluating their options to choose the best path forward for their communications.

Preparing for the switch-off is easier than you think with cloud communications technology.

ISDN Switch Off

ISDN, or Integrated Services Digital Network, refers to a digital standard for telephone networks which allows for voice calls, faxes and data transmission. In simple terms, it allows for voice and data to be on the same line.

It’s not surprising this technology is being switched off—ISDN technology hails from the 80s and has become obsolete with outdated hardware, expensive costs, inflexible software and limited capacity to meet the needs of today’s business user.

ISDN connectivity is at various stages of end-of-life in Europe, Australia and New Zealand:

• France: Orange has stopped selling ISDN and plans to switch it off completely in 2020
• Germany: Deutsche Telekom stopped selling ISDN in 2018 and has scheduled the switch off for 2020. Other providers, such as Vodafone, estimate to have their phase-out completed by 2022
• UK: BT will stop selling ISDN lines and PSTN in 2020 and will switch them off completely in 2025
• Australia: Telstra ended new sales of ISDN on 31st January 2018 and the final switch-off is in 2022.

When combined with fast fibre roll-out in most regions, now is the perfect time for your business to consider a move to the cloud.

Cloud Communications

MiCloud Connect is an easy-to-use and flexible cloud communications solution, with a complete package encompassing calls, chat, collaboration, audio and video conferencing, contact centre and native integrations with CRMs and other business tools. It delivers self-service tools and out-of-the-box features, so users can get up and running fast with minimal disruption and without needing a technical background.

Delivering a total solution, businesses can choose from standard telephony features and robust collaboration to advanced and simple contact centre solutions.

You can take your system on the go with our smartphone mobile application and plug-and-play functionality. MiCloud Connect makes every aspect of cloud communications and collaboration simple and secure.

Our focus is on ensuring ease of use and a mobile workstyle which empowers your team to work more efficiently and productively, no matter their location. It’s easy to deploy and delivers simple pricing, so you don’t have to overpay for features you don’t use and can easily evolve as needs change.

To enjoy the benefits of the platform all you need is an internet connection. Intrasource can guide and support you through your transition from ISDN.

Cloud Phone System Support from Intrasource

At Intrasource, we offer high quality and complete cloud phone systems for businesses in Hull and across the UK including IT and support services.

With our first-class hosted cloud phone solutions, you can modernise your business communications. No matter what size your company is we will be on hand to assist.

See our full list of services here or contact us today via telephone on 01482 628800 or email [email protected].