Is there a contact centre hidden within your business?
When most people hear “contact centre”, they picture a large, cramped office filled with customer service staff or telemarketers, but don’t get caught up in semantics. Any part of your business that has customer touch points such as billing, sales, customer care, help desk, etc. is an area that could benefit from today’s modern contact centre communications tools.
In fact, you may have one or many “hidden” contact centres buried in your business that you hadn’t even considered – and those departments could probably benefit from contact centre solutions.
Consider the flow chart below, chances are you will realise you have a contact centre function:
In the modern business world, a contact centre is defined less by the space it occupies and more by the customer experience it delivers. You can increase customer loyalty/retention by giving them a smooth, hassle-free experience & telephone service when they contact your company.
Read our other business phone systems blogs here.