Firstly, What is an IT Support Company?

Briefly, IT support mainly deals with problem-solving and maintenance. It’s for solving everyday issues with your business’s IT solutions and ensuring that you stay up and running with little or no downtime. You can find out more about what IT support is here.

Almost all businesses will require an IT support company, especially moving forward as technology becomes increasingly prevalent across all industries. So, in this blog we’ll take a look at the things you need to look out for when choosing an IT support company.

How to choose an IT support company?

There are many things to look out for when choosing an IT support company, some of which will be more or less relevant to your specific business. These, however, are the four most crucial services most businesses will require;

• 24-hour service – it’s crucial to choose an IT company that provides support at all hours on all days. This is because your systems being down could cause you to lose potential customers and every minute your network is not operating is another minute you could have gained a new client. A 24-hour support service would mean your IT solutions can be fixed at any time to mitigate this potential issue.
• Remote support options – you should choose a company that offers remote support. This means they have the software and skills required to remotely connect to a system over the internet, and be able to effectively diagnose and fix issues without having to come to the premises. Similarly to the aforementioned, this means potential issues can be fixed quicker, leading to minimal downtime.
• Online backup capabilities – one thing a lot of businesses miss is the importance of having a secure online backup of their data. Although there are a lot of free options out there, it requires constant monitoring, and effort and can be complex to set up to work automatically. They can also be less secure as free services often mean they make their money elsewhere which can include using your data for advertising purposes or sometimes even selling your data to third parties. An IT support company will likely have their own data centre with cutting-edge security and most importantly, will handle all data backup for you.
• Ability to install, set up and maintain security – it goes without saying that the security of your systems is one of the most important things to consider when choosing an IT support company. Make sure you choose a company that can set up your network and system security correctly, ensuring maximum levels of safety for your data. They should also monitor and maintain your security to be certain software is running on the latest patch with the latest security rules.

IT support with Intrasource

At Intrasource, we offer high-quality and complete IT solutions for businesses in Hull and the UK including all the services and support services mentioned above. No matter what size your company is we will be on hand to assist with your IT services.

See our full list of services here or contact us today via telephone at 01482628800 or email [email protected]