As more businesses move toward modern cloud-based telephone systems and VoIP, now is the time to move your current telephone solution into the cloud - here’s why.

 Today marks the launch of the latest network, 5G. But how did we get here? In this blog and infographic, we go back to where it all began.

The world is becoming increasingly mobile, with businesses of all shapes and sizes using devices such as laptops and smartphones to create a highly adaptable working environment.

These days we are all under more pressure to respond instantly to customers, to have instant access to information and updates, and to respond in real-time to report requests from management. You need to equip your teams with the right tools for the job. Intrasource has partnered with EE to help you improve your connectivity. 

The explosive growth of mobile devices and applications has given birth to an “anywhere, anytime” mindset when it comes to today’s workforce. Employees, especially Millennials, expect to conduct business and perform work-related tasks (beyond just making and taking calls) from any location, at any time and on any device.

Many businesses have adopted a “set it and forget it” mentality when it comes to their phone system. Yet today’s fast-paced environment demands agility and adaptability, leading many firms to consider a cloud-based phone solution. But there’s another major reason to deploy cloud communications technology, too: cost-savings.

When was the last time you upgraded your phone system? 7 years ago? 10 years ago? Or was it so long ago you’re not quite sure? 

When choosing the ideal system for your company, look for the three Cs: communication, collaboration and control.

When most people hear “contact centre”, they picture a large, cramped office filled with customer service staff or telemarketers, but don’t get caught up in semantics.