Information

Based in the East Riding of Yorkshire, near to Hull, Vivergo Fuels is a £350m plant producing two high value commodities which historically would have been imported into the UK. Vivergo is one of Europe’s biggest bioethanol producers and the UK’s largest single source supplier of Animal Feed.

Vivergo produces up to 420m litres of bioethanol, enough to meet about half of the UK’s current demand, and deliver 500,000 tonnes of high protein feed to over 800 farms across the UK, enough for about 20% of the UK’s dairy herd.

Solution

As the company grew, the IT services department found itself increasingly bogged down by everyday IT support issues. This had a significant impact on the amount of time the team had for development and project work. The decision was taken to outsource IT support but the challenge was to find a local and responsive provider with the skillsets and the quality of service to support the operation.

Intrasource fit the bill nicely. They provide a quality service desk with long opening hours for our everyday IT support needs. They respond to site in a timely manner when required and most importantly they provide a 24/7 support service to support our 24/7 operation.

Why we chose Intrasource

IT is central to everything we do so we need a local company that is responsive and able to support our operation 24/7. Intrasource offer us everything we were looking for in a provider, they are friendly and approachable and have the skills and knowledge to get the job done. The internal IT team needed to free up time from everyday support issues and the relationship with Intrasource has given them the confidence to pull back from those duties reassured that Vivergo staff are well supported with their IT needs.

Benefits

  • Good relationship with technical staff that understand our needs
  • Peace of mind from an IT security & data protection perspective
  • Reliable service
  • More time for development and project work
  • A great sounded board and 2nd opinion on IT related decisions and strategy

Testimonial

IT is central to everything we do so we need a local company that is responsive and able to support our operation 24/7. Intrasource offer us everything we were looking for in a provider, they are friendly and approachable and have the skills and knowledge to get the job done.

Mike Farn

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