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Tigers Trust

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Tigers Trust

Introduction

We promote the values linked with sporting success and we help upskill participants through practical activity as well as running courses, events and promoting our work in schools across the Hull and East Yorkshire region. Involvement in community sport projects can help tackle a wide range of issues including health, youth crime and unemployment.

With a workforce of around 40 staff members, a large cohort of volunteers and participants, and a high-profile association with Hull City Tigers, the Tigers Trust is dedicated to helping our local communities to live active, healthy and happy lives.

The Trust plays a very important role in the community and the positive impact is far reaching and growing year on year, but it is not an insignificant operation. Therefore, it’s vital that the administrative back office is well organised and fit for purpose; and a huge part of this is being able to rely on a fully functioning IT system.

- Catherine Bishop, CEO of Tigers Trust

tigers trust team with community captain

The Problem

We had been aware we needed to review our IT services and our existing network provision as part of our striving for continuous business improvement. We had been provided with a good service for many years but in recent times, as the Trust had expanded its operation, we needed to be able to operate remotely and effectively across an expanding and dynamic landscape.

The Trustees together with the Executive carried out a tender process which included an audit of current service provision. How complicated would choosing a new provider be and how disruptive would the technical process be?
young footballer holding football

The Solution

Intrasource came highly recommended from a trusted associate of the Trust and were one of the organisations invited to submit their proposal. We tentatively opened discussions with them as we were still pretty nervous about how the process would pan out. But in those initial conversations they were able to put our minds at rest and reassure us that the switchover would be relatively painless with minimal disruption. They also weren’t looking to lock us into a long contract. They offered us a rolling 30 day agreement which was further evidence of their confidence in their own ability to do a good job.

We had a planning meeting with Intrasource during which we informed them of our aspirations, pain points and main areas of concern moving forward. They then presented an action plan and timeline that we were happy with, and we agreed a contract start date.

The onboarding process and switch over to Intrasource was surprisingly easy, with much of it happening in the background and relatively unintrusive. They audited licenses and took over the management of them. They made our network more secure, informed our staff on how to access IT support from them and they began to work through a number of IT issues which had been causing disruption and frustration.

We are a few months into the contract now and all the signs are good, things are definitely moving in the right direction. Intrasource are a good fit for us, they are friendly, approachable and available when we need them. Their helpdesk has offered incredible support in the short time we have worked with them.

The Problem

We had been aware we needed to review our IT services and our existing network provision as part of our striving for continuous business improvement. We had been provided with a good service for many years but in recent times, as the Trust had expanded its operation, we needed to be able to operate remotely and effectively across an expanding and dynamic landscape.

The Trustees together with the Executive carried out a tender process which included an audit of current service provision. How complicated would choosing a new provider be and how disruptive would the technical process be?
young footballer holding football

The Solution

Intrasource came highly recommended from a trusted associate of the Trust and were one of the organisations invited to submit their proposal. We tentatively opened discussions with them as we were still pretty nervous about how the process would pan out. But in those initial conversations they were able to put our minds at rest and reassure us that the switchover would be relatively painless with minimal disruption. They also weren’t looking to lock us into a long contract. They offered us a rolling 30 day agreement which was further evidence of their confidence in their own ability to do a good job.

We had a planning meeting with Intrasource during which we informed them of our aspirations, pain points and main areas of concern moving forward. They then presented an action plan and timeline that we were happy with, and we agreed a contract start date.

The onboarding process and switch over to Intrasource was surprisingly easy, with much of it happening in the background and relatively unintrusive. They audited licenses and took over the management of them. They made our network more secure, informed our staff on how to access IT support from them and they began to work through a number of IT issues which had been causing disruption and frustration.

We are a few months into the contract now and all the signs are good, things are definitely moving in the right direction. Intrasource are a good fit for us, they are friendly, approachable and available when we need them. Their helpdesk has offered incredible support in the short time we have worked with them.

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