Intrasource came highly recommended from a trusted associate of the Trust and were one of the organisations invited to submit their proposal. We tentatively opened discussions with them as we were still pretty nervous about how the process would pan out. But in those initial conversations they were able to put our minds at rest and reassure us that the switchover would be relatively painless with minimal disruption. They also weren’t looking to lock us into a long contract. They offered us a rolling 30 day agreement which was further evidence of their confidence in their own ability to do a good job.

We had a planning meeting with Intrasource during which we informed them of our aspirations, pain points and main areas of concern moving forward. They then presented an action plan and timeline that we were happy with, and we agreed a contract start date.

The onboarding process and switch over to Intrasource was surprisingly easy, with much of it happening in the background and relatively unintrusive. They audited licenses and took over the management of them. They made our network more secure, informed our staff on how to access IT support from them and they began to work through a number of IT issues which had been causing disruption and frustration.

We are a few months into the contract now and all the signs are good, things are definitely moving in the right direction. Intrasource are a good fit for us, they are friendly, approachable and available when we need them. Their helpdesk has offered incredible support in the short time we have worked with them.